L3 is dedicated with nurturing the right attitude. Attitude directs the motivations of the individual, impacting work ethic, and ultimately reflects on how customers see the company. Therefore, brand is largely shaped by the culture fostered in the company.

Our energy is directed to promoting customer encouragement and loyalty. As customers ourselves, we tap into our experiences and develop ideas for improvement. We are intimately familiar with the frustration and confusion of subpar service, thus we consciously take a different path with our customers. By understanding their innate needs, we create our customercentric response at every engagement level, making it all appear seamless.

We believe in long-term consistency. We invest in people development, because companies can only truly succeed when their people succeed first.

Our core values are attuned to our mission of providing ridiculously awesome customer experience in every engagement. Customer service is part of our fabric in every aspect, and this gives us the ultimate advantage. Our focus is to simplify and provide sound solutions, saving customers from the travails of long waits and improper diagnosis. By equipping our people with the knowledge, inspiration, and confidence for unbridled execution, we build lasting relationships with every customer we work with.

The right answers can mostly be found between the details. Every person in the team is responsible with paying attention to these details, and have the determination to dig deep into a customer’s root issue. Only then can the correct solution be offered. It is common for many other businesses to have a shallow understanding of their customers and their pains, providing often misaligned products and services and just causing more problems in the long run.

We build lasting relationships with people, and not merely fill abstract quotas. We ensure that everyone resonates with the overarching vision first, then trusting employees to take the right path.